Terms & Conditions
Introduction
Welcome to Proline Cabs. These Terms & Conditions govern your use of our website and transportation services. By booking a ride, using our website, or engaging with our services, you agree to comply with these terms.
If you do not agree with these Terms & Conditions, please refrain from using our services.
Our Services
Proline Cabs provides taxi, airport transfer, corporate transport, courier, and related transportation services throughout Hawke’s Bay and surrounding areas.
All bookings are subject to vehicle availability, operational requirements, and applicable service conditions.
Bookings
Customers may make bookings through our website, phone, email, or other approved booking channels.
When making a booking, customers are responsible for providing accurate information, including:
Pickup location
Destination
Contact details
Requested pickup time
Passenger requirements
Incorrect or incomplete information may affect service delivery.
Fares and Payments
Fares may vary depending on:
Distance travelled
Time of travel
Waiting time
Special requests
Additional service requirements
Where fixed fares are offered, pricing will be communicated before the journey begins.
Payment may be accepted through approved payment methods, including cash, card, or other available payment options.
All prices are subject to change without prior notice.
Cancellations
Customers are encouraged to notify Proline Cabs as soon as possible if they need to cancel a booking.
Cancellation fees may apply in certain circumstances, including:
Late cancellations
No-shows
Reserved vehicles for special events
Long-distance bookings
Any applicable cancellation charges will be communicated where appropriate.
Waiting Time
Drivers may allow a reasonable waiting period at pickup locations.
Additional charges may apply if extended waiting time is required beyond the standard allowance.
Airport pickups may include reasonable waiting time for passenger arrivals, subject to operational requirements.
Passenger Responsibilities
Passengers agree to:
Treat drivers respectfully
Follow all applicable laws and safety requirements
Wear seatbelts where required by law
Avoid behaviour that may endanger the driver, vehicle, or other passengers
Avoid causing damage to vehicles
Proline Cabs reserves the right to refuse service to any passenger whose behaviour is unsafe, abusive, threatening, or unlawful.
Vehicle Damage and Cleaning
Passengers may be held responsible for costs associated with:
Deliberate damage to vehicles
Excessive cleaning requirements
Property damage caused during transportation
Repair or cleaning charges may be recovered where applicable.
Limitation of Liability
While Proline Cabs strives to provide reliable and punctual transportation services, we cannot guarantee that services will always be free from delays caused by:
Traffic conditions
Road closures
Weather events
Mechanical issues
Emergencies
Circumstances beyond our reasonable control
To the fullest extent permitted by law, Proline Cabs shall not be liable for indirect, incidental, or consequential losses arising from service delays or interruptions.
Lost Property
Passengers are responsible for ensuring they collect all personal belongings before leaving the vehicle.
If property is left behind, we will make reasonable efforts to assist in its recovery; however, Proline Cabs accepts no responsibility for lost, stolen, or damaged personal items.
Customers should contact us promptly regarding lost property enquiries.
Website Use
Users agree not to:
Use the website for unlawful purposes
Attempt to gain unauthorized access to website systems
Distribute malicious software or harmful content
Interfere with website functionality
We reserve the right to restrict access where misuse is identified.
Intellectual Property
All content displayed on this website, including text, graphics, logos, images, and branding, remains the property of Proline Cabs unless otherwise stated.
No content may be copied, reproduced, or distributed without prior written permission.
Privacy
Your use of our services is also governed by our Privacy Policy, which explains how personal information is collected, used, and protected.
Changes to These Terms
Proline Cabs may update these Terms & Conditions at any time without prior notice.
Updated versions will be published on this page and become effective immediately upon publication.
Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of New Zealand.
Any disputes arising from the use of our services shall be subject to the jurisdiction of New Zealand courts.
Contact Information
For any questions regarding these Terms & Conditions, please contact:
Proline Cabs
Phone: +64 0508 127 742
Phone: +64 06 974 4444
Email: admin@prolinecabs.co.nz